Airline Travel Policies

Airline Travel Policies

Those traveling with an Emotional Support Animal should contact your airline at least 48 before your departure time.


  • Animals are not permitted in an emergency exit row.
  • Animals are not allowed to occupy passenger seats.
  • Larger or multiple service animals may need to re-accommodate you if the animal encroaches on other passengers or extends into aisles.
  • Larger animals will need to be checked and travel in a kennel.
  • When traveling in the cabin, the animal must fit under your seat, at your feet, or on your lap.
  • Service animals can’t block any aisle.
  • Animal must be well-behaved, clean, and under your control at all times.
  • Advance notice is strongly recommended to ensure all paperwork is in order.

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AirlineSpecial InstructionsRestricted AnimalsContact
Alaska AirlinesPrior to boarding, you must present current documentation to one of our customer service agents.Hedgehogs, Ferrets, Insects, Rodents, Snakes, Spiders, Sugar Gliders, Reptiles, Non-Household Birds, Animals improperly cleaned/foul odor, Unusual/Exotic Animal(800) 503-0101
Allegiant Air(702) 505-8888
American AirlinesSpecial Form(800) 237-7976
Atlas Air(800) 503-0101
Delta AirlinesHedgehogs, Ferrets, Insects, Rodents, Snakes, Spiders, Sugar Gliders, Reptiles, Non-household Birds, Animals improperly cleaned/foul odor, Animals with tusk or hooves(404) 209-3434
Hawaiian AirlinesFlights longer than 8 hours require documentation that the animal will not need to relieve itself on the flight or can relieve itself without creating a sanitation issue.Peacocks, Ferrets, Rodents, Spiders, Insects, Chickens, Roosters, Reptiles, or Live Fish.(800) 367-5320
JetBlueIn the terminal at Palm Beach International Airport (PBI), all emotional support animals will be properly confined in a cage, crate or other device.Unusual Animals (i.e. Reptiles, Ferrets, Rodents and Spiders) or Birds that do not have their wings “clipped or pinioned”(800) 538-2583
Southwest AirlinesPrintable InstructionsUnusual or Exotic animals including, but not limited to, Rodents, Reptiles, Insects, Hedgehogs, Rabbits, Sugar Gliders, etc.(800) 435-9792
Spirit AirlinesSpecial Form

Minimum 48-hour advance notification, If not enough notice is provided, then pet-travel fees may apply.
(800) 228-2744
Virgin America(877) 359-8474

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