Wonder How the Heck They Got Their Dog on Air Canada?

Canadian Emotional Support Animal for Travel

You and I both know the emotional support offered by an animal companion is no great secret. These days more and more doctors are also acknowledging the therapeutic benefit that pets can play in treating psychological and emotional problems with their patients.

In order to qualify for a Canadian emotional support animal travel letter of recommendation, you must be certified as emotionally disabled by a licensed and certified mental health professional such as a psychiatrist or therapist.

That’s where we can help you!

Emotional Support Dog or Cat for Travel to/From Canada

You can request an emotional support animal letter in-person with your therapist or online using an ESA service.

It’s important to remember not all medical professionals are legally qualified to write an ESA letter. Only certified mental health professionals are able to write an emotional support animal letter. If you request one using an online service, make sure that it follows all ESA regulations.

Traveling with your emotional support animal without any additional fee or costs is allowed by Canadian airlines (for travel to/from the US) if you have an emotional support animal letter.

Traveling From Canada With an Emotional Support Animal

Our Canadian emotional support animal travel letter of recommendation is valid only for US-inbound or US-outbound flights. All Canadian emotional support animal travel letters are issued by an authorized Canadian-licensed mental health professional.

ESA Travel Assessment

Via a telephone or video call, a member of the ESAD’s Canadian Therapeutic Team will perform a mental health assessment.

  • Conveniently scheduled, the assessment is typically completed within an hour.
  • At the assessment’s completion, you’ll be informed of the therapist’s decision to recommend an emotional support animal for your treatment.
  • Letters are good for one year.
  • Only one ESA dog or cat allowed.

ESA Letters for Canadian Residents

Getting Qualified.

  • Live therapeutic assessment via telephone or video call
  • Letter is issued by a licensed mental health care therapist on their letterhead
  • Contains every written element and requirement demanded under US and Canadian law
  • Issued by a Canadian-licensed mental health care therapist who will practice and reside within your province
  • Our letter has never been rejected by any airline
  • Regularly updated
  • Fully complies will all recent changes to US and Canadian law and guidelines


Emotional support animals don’t need special training like service animals, but they are still more than just pets. Your emotional support animal is there to bring you the comfort and confidence to help you live a full, rewarding life.

Our goal is a better life for everyone affected by mental illness. We help achieve that goal by overseeing an extensive premier multidisciplinary network of licensed mental health professionals that spans two countries and all 50 states.

If you’re looking to travel to/from the US, and your pet is necesssary for your travel, the ESAD’s Canadian Therapeutic Team can help!

ESA Letters: What you need to read

Here's what you need to know to secure a legitimate emotional support animal letter.

How this works: In three easy steps, you'll place an order, take an online exam, and chat with a local licensed therapist. Here's a guide to how that works.

How to qualify: An emotional support animal is a type of assistance animal that is recognized as a “reasonable accommodation” for a person with a disability under the federal Fair Housing Act. Two different federal laws regulate emotional support animal letters. Here's how we go about qualifying clients.

Are we legitimate: Are you legitimate is one of the more common questions we answer, often asked by frustrated visitors who muddled thru the online riff-raff. Learn insider tips and tricks to avoid getting scammed.

Reviews: Check out our amazing authentic reviews are not by accident, as we provide extraordinary service to each and every client.

ESAD Shopping Guarantee: Learn more about the ESAD Shopping Guarantee. Your complete satisfaction is our top priority; which includes our lowest price guarantee. All completely free.

All orders enjoy our ESAGuard letter protection program and the ESAD Shopping Guarantee.

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Can I bring my ESA to hotels?

The law does not require hotels, restaurants, trains, and buses to accept emotional support animals on their premises but you could call them ahead of your trip and ask about their policy.

Some establishments are open to receiving emotional support animals at their discretion.

I’m Canadian, can I get an ESA travel letter?

Yes!  Canadian travel laws follows US law.

Tell me about those signed airline forms.

US airlines requires mental health care providers to certify (a) they’re currently treating the passenger’s emotional disability and (b) the passenger is under their current and ongoing professional care.

What is ESAGuard?

With ESAGuard, if you’re ever denied a reasonable accommodation using our products, we’ll immediately refund all of your money. Certain restrictions apply. In particular, you must have purchased and completed therapeutic sessions (see above).

[Not all letters are created equal — visit our bad letter library and see for yourself.]

Are your letters legit?

Our letters are contain every element required by law and are fully compatible with the latest Federal and air carrier guidelines.

Can you notarize my letters and forms?

We are not lawyers, and the following should have not considered the legal advice.

As Federal Law does not require the signature on a reasonable accommodation form to be notarized, our therapists do not have the ability to notarize that document. Based on our understanding of Fair Housing Act requirements, the notarization is an “extra” hurdle that’s placed in front of an individual with a disability, and therefore not allowed.

Can your therapists sign a Medical Information Form (MEDIF)?

No, absolutely categorically not.

You may be asked for proof of your “fitness to fly” when requesting assistance. If you have a stable condition, there is generally no need to be cleared for travel.

There are usually two parts to the medical clearance process:

  1. You will be asked to provide information about your situation or condition and, for many passengers, this will be all you will need to complete.
  2. If the airline has concerns about how flying might impact your particular condition, it will ask you to complete a further form.

You may also be asked to provide medical proof at this stage, often a doctor’s note.

The ESAD Protocol does not allow any of our therapists to sign off on this form.

Are airlines enforcing stricter criteria for ESAs?

Airlines are now requiring passengers to be under the therapist’s care and treatment. That immediately rules out “assessments only.” Clients purchasing our travel letters and need a signed airline travel form are required to purchase a 30-minute session … in that session, a therapist will delve into the reason why the client/passenger needs the animal’s assistance.

Airline verification, which has been increasing, requires the client/passenger to provide written HIPAA-waiver allowing our therapist to discuss PHI with a third-party.

Will my contact information be included in the letters I would fill out?

Your licensure is listed on all letters.

Can two dogs travel with me?


Although we can’t guarantee that all airlines will allow two or more ESAs per handler without exception, it is common practice for them to allow two small animals to fly in the cabin of the aircraft with their disabled handler. It’s a good idea to consult with the airline you’ll be using to let them know you’ll be traveling with two ESAs and want to make sure there will be no problems.

That being said, because of the “peacock on the airplane,” airlines are much more stringent.

And so are we.

Do you guarantee all domestic airlines and property managers will accept your treatment recommendation letter?

No, unfortunately not.

The Fair Housing Amendments Act of 1988 requires property managers and landlords to make a reasonable accommodation (a change in the rules) to permit an emotionally disabled handler to keep an emotional support animal (ESA). That doesn’t mean they won’t inadvertently or intentionally break the law and deny a disabled person the right to have an ESA, however.

Similarly, the Air Carrier Access Act 49 U.S.C. 41705 and Dept of Transportation 14 C.F.R. Part 382 requires airlines to allow a disabled person to be accompanied by their ESA in the cabin of the aircraft and not be charged a fee. Airline companies are allowed to require the disabled passenger to present a treatment recommendation letter from a licensed mental health professional to bring the ESA on board. Several airline companies have been sued and forced to change their practices over the years for arbitrarily electing to discriminate against disabled passengers.

Any company who makes an arbitrary decision without foundation and approval from the U.S. Justice Department is in violation of federal law, and we cannot guarantee that any public entity, airline company, or property manager will not willfully or inadvertently break federal law as it regards emotional support animals. Everyone knows that it is illegal to steal a car, but the car thief will continue stealing until he is caught and prosecuted.

If the airlines or property manager calls your office to verify the letter and confirm that the therapist is appropriately licensed, do you answer those calls?


Unless there’s a signed HIPAA waiver allowing discussions with a third-party, we’ll never share your information with anyone.

What’s the duration of my ESA Letter?

They’re good for one calendar year. Annual updates are provided at a discount rate.

Will your ESA letter allow my animal to fly with me?

Traveling with your ESA is one of the greatest benefits of our ESA letter; however, there are a few things to keep in mind. Your pet must be well-behaved and not be unruly. We recommend calling your airline before takeoff and let them know an ESA will be accompanying you.