Cancellation and Refund Policy

When you schedule an appointment with us, we set aside enough time to provide you with the highest quality care. Should you need to cancel or reschedule an appointment, please contact our office as soon as possible, and no later than 24 hours before your scheduled appointment.

We understand there may be times when an unforeseen emergency occurs, and you may not be able to keep your scheduled appointment. If you should experience extenuating circumstances, then please give us a call, and we may be able to waive the cancellation fee.

Cancellation Policy

Any client who fails to show or cancels/reschedules an appointment without providing at least 48 hours notice you may be charged a $25.00 fee.

Emotional Support Animal Services

Partial Refund Policy

As your assessment will be a live assessment with a licensed mental health care provider, you are entitled to a partial refund (subject to a $45.00 fee) if you’re not approved for an emotional support animal. If you opt for a second opinion (seek the advice of another clinician), you will incur an additional $65 fee.

Complete Refund Policy

Should you cancel your order before you schedule an appointment or cancel 48 hours before the appointment, you are entitled to a complete refund.

Full refunds apply to those clients who purchase ESAGuard and fulfilled its terms.

No Refund Policy

Failure to schedule an initial assessment within 30 days from purchase disqualifies you from any refund.

In general, once you are qualified, all services rendered by the ESAD and its affiliates are provided on a non-refundable basis.

Customer agrees not to charge back any credit card payments for services rendered. In the event that a customer files a charge back or other payment dispute, they will be considered to be in violation of this agreement and may be subject to collection action as described below.

Payments and Fees:

Customer acknowledges that ESAD is under no obligation to provide services under the terms of this Agreement until all stated charges have been paid-in-full, and ESAD has been able to adequately verify the validity of said payment. Any account that becomes past-due may will be subject to a 10% late payment fee, and may be suspended or disabled for non-payment at any time at the sole discretion of ESADoggy. Any accounts that are not collectable by ESAD will be turned over to an outside collection agency. If your account is turned over for collection, you agree to pay ESAD a “Collection Fee” of not less than $150, in addition to any fees that may be imposed by the outside collection agency or its legal representation. All services that ESAD offers are considered to be provided on a strictly prepaid basis.


Customer acknowledges that they make use ESADoggy’s services at their own risk.

Airline / Landlord Verification Services

There are no refunds.

Packaged Deals

Once approved, there are no refunds.

Expedited Assessment

If you ordered an expedited assessment and your order was not fulfilled on time, you are eligible for a refund of your processing fee. If you do not schedule an assessment within the fulfillment window, you are not eligible for a refund.

Expedited service does not include rush document delivery (Fedex, etc.).

Counseling Services

Refund Policy

If you request a refund, then the various services already provided will be deducted from the fee paid at the full service price. A refund will be processed within ten days of our having received a written request for cancellation of our services. Written requests should be signed, dated, and emailed to our support team.