When you schedule an appointment with us, we set aside enough time to provide you with the highest quality care. Should you need to cancel or reschedule an appointment, please contact our office as soon as possible, and no later than 24 hours before your scheduled appointment.
We understand there may be times when an unforeseen emergency occurs, and you may not be able to keep your scheduled appointment. If you should experience extenuating circumstances, then please give us a call, and we may be able to waive the cancellation fee.
Any client who fails to show or cancels/reschedules an appointment without providing at least 48 hours notice will be charged a $25.00 fee.
Partial Refund Policy
You are entitled to a partial refund (subject to a $50.00 fee) if you’re not approved for an emotional support animal.
Complete Refund Policy
Should you cancel your order before you schedule an appointment or cancel 48 hours before the appointment, you are entitled to a complete refund.
Full refunds apply to those clients who purchase ESAGuard and fulfilled its terms.
No Refund Policy
Failure to schedule an initial assessment within 30 days from purchase disqualifies you from any refund.
In general, once you are qualified, there are no refunds.