Ethics

We strive to show a strong moral compass. We hold ourselves to a higher standard and show respect for the world around us.

1. HONESTY.

We are are honest and truthful in all our dealings and we do not deliberately mislead or deceive others by misrepresentations, overstatements, partial truths, selective omissions, or any other means.

2. INTEGRITY.

We demonstrate personal integrity and the courage of our convictions by doing what we think is right even when there is great pressure to do otherwise; we are principled, honorable and upright; we will fight for our beliefs. We will not sacrifice principle for expediency, be hypocritical, or unscrupulous.

3. PROMISE-KEEPING & TRUSTWORTHINESS.

We are worthy of trust. We are candid and forthcoming in supplying relevant information and correcting misapprehensions of fact, and we make every reasonable effort to fulfill the letter and spirit of their promises and commitments. We do not interpret agreements in an unreasonably technical or legalistic manner in order to rationalize non-compliance or create justifications for escaping their commitments.

4. LOYALTY.

We are worthy of trust, demonstrate fidelity and loyalty to persons and institutions by friendship in adversity, support and devotion to duty; we do not use or disclose information learned in confidence for personal advantage. We safeguard the ability to make independent professional judgments by scrupulously avoiding undue influences and conflicts of interest.

5. FAIRNESS.

We are fair and just in all dealings; we do not exercise power arbitrarily, and do not use overreaching nor indecent means to gain or maintain any advantage nor take undue advantage of another’s mistakes or difficulties. Fair persons manifest a commitment to justice, the equal treatment of individuals, tolerance for and acceptance of diversity.

6. CONCERN FOR OTHERS.

We are caring, compassionate, benevolent and kind; we like the Golden Rule, help those in need, and seek to accomplish our business objectives in a manner that causes the least harm and the greatest positive good.

7. RESPECT FOR OTHERS.

We demonstrate respect for the human dignity, autonomy, privacy, rights, and interests of all those who have a stake in their decisions; we are courteous and treat all people with equal respect and dignity regardless of sex, race or national origin.

8. LAW ABIDING.

We abide by laws, rules and regulations relating to our business activities.

9. COMMITMENT TO EXCELLENCE.

We pursue excellence in performing our duties, are well informed and prepared, and constantly endeavor to increase our proficiency in all areas of responsibility.

10. LEADERSHIP.

We are conscious of the responsibilities and opportunities of our position of leadership and seek to be positive ethical role models by our own conduct and by helping to create an environment in which principled reasoning and ethical decision making are highly prized.

11. REPUTATION AND MORALE.

We seek to protect and build the company’s good reputation and the morale of our retainees by engaging in no conduct that might undermine respect and by taking whatever actions are necessary to correct or prevent inappropriate conduct of others.

12. ACCOUNTABILITY.

We acknowledge and accept personal accountability for the ethical quality of our decisions and omissions to ourselves, our colleagues, our company, and our communities.

Need More Information?

An emotional support animal is a type of assistance animal that is recognized as a “reasonable accommodation” for a person with a disability under the federal Fair Housing Act.

Getting qualified for an assistance animal is as simple as 1-2-3.

1: Place an Order.

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2. Complete an Assessment.

After you place an order, you'll complete our proprietary HIPAA-compliant comprehensive online assessment.

3: Engage With an Expert.

Finally, you'll engage in therapeutic care with a local, licensed health care provider via secured video technology

Being Approved.

An emotional support animal is a type of assistance animal that is recognized as a “reasonable accommodation” for a person with a disability under the federal Fair Housing Act. An emotional support animal is not a pet. An emotional support animal is a companion animal that provides therapeutic benefit to an individual with a mental or psychiatric disability.

New HUD Guidelines.

HUD's new rules are an update to the Fair Housing Act (FHA) that sought to equalize the ability of people with disabilities to enjoy housing. Under the law, housing providers had to exempt those with disabilities from “no pet” rules and pet fees. But some of the gaps in the rules have been abused by those simply trying to bypass pet rules and fees. Others who are providing the letters have exploited uneducated consumers To comply, Housing Pro 2020 provides multiple clinical sessions between client and an in-state licensed provider.

Therapeutic Relationship Required.

Documentation submitted in support of an assistance animal request must come from a person who has a “therapeutic relationship” with the resident seeking the accommodation. A therapeutic relationship is “the provision of medical care, program care, or personal care services, in good faith, for and with actual knowledge of, an individual’s disability and that individual's disability-related need for an assistance animal by:

  1. a physician or other medical professional;
  2. a mental health service provider; or
  3. a non-medical service agency or reliable third party who is in a position to know about the individual's disability.”

Because a therapeutic relationship requires that care services be provided, in good faith, for an individual’s disability, documentation submitted on the basis of a single visit to a health care provider solely to obtain a “doctor’s note” will generally not be legally sufficient.

Emotional support animal letter for travel.

An emotional support animal provides comfort to support a customer’s diagnosed mental or emotional disorder. Emotional support animals need not have specific training for that function. All must be trained to behave appropriately in a public setting. Acceptable ESAD Int'l emotional support animals are limited to dogs and cats. Your animal must behave appropriately in a public environment. If your 10-pound Chihuahua acts like Cujo, running around the airport on attack mode, the "best ESA letter in the world" won't matter. To qualify, an individual must have a health professional verify:

  • A mental health-related disability recognized in the Diagnostic and Statistical Manual of Mental Disorders-Fourth Edition (DSM IV).
  • A need for the emotional support or psychiatric service animal to remedy the disability’s effects during air travel and activity at your destination

The passenger/client must be currently under the care and treatment of a licensed professional. To comply, Travel Pro 2020 provides a clinical session between client and an in-state licensed provider. Read: ESAD Int'l's service dog fraud policy.

Learn more about qualifying for an assistance animal.