How long does it take?

Cases (orders) are usually assigned to a provider within one to two business days. Though rare, due to scheduling and holiday, there are times when a case is not accepted by a local provider.  In these circumstances:

  1.  The client is kept closely informed of the scheduling delay.
  2. If we cannot connect a client with a provider, the consumer is offered the option of a full refund.
  3. We will contact other networks, looking for a qualified available provider.
  4. If we cannot locate a provider within four business days, the order is cancelled and fees refunded.

That said, nearly all orders are fulfilled within five to eight business days.

Expedited appointments

For clients needing faster processing, we offer expedited appointments. Letters are typically issued within one to two business days. If you need same day delivery of your documents, additional fees will apply and service not available in all locations.

  1. Same-day assessment orders and intake exams must be received by 10am EST.
  2. Next-day assessment orders and intake exams must be received by 2pm EST.
  3. Orders are delivered by close of business, therapist’s local time.
  4. Orders/exams received after close of business (M-F, 7pm EST) are included with the next business day’s work.
  5. Saturday orders must be placed by 5pm EST prior business day.
  6. Subject to therapist availability.
  7. Excluding Sundays and holidays.

We cannot be held liable for any problems arising with missed delivery and/or deadlines. Client assumes all responsibility.

ESAD Intl. Holidays

Tuesday, January 1New Year’s Day
Monday, January 21Birthday of Martin Luther King, Jr.
Monday, February 18Washington’s Birthday
Monday, May 27Memorial Day
Thursday, July 4Independence Day
Monday, September 2Labor Day
Monday, October 14Columbus Day
Monday, November 11Veterans Day
Thursday, November 28Thanksgiving Day
Wednesday, December 25Christmas Day