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Our products and streamlined process is your speed pass to a perfect emotional dog support letter.

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Using telemedicine, we connect clients with a licensed provider who can issue ESA letters for housing and travel.

New Laws Tighten ESA Rules.

New Federal and state rules designed to combat online fraud now require a much higher burden of proof for those claiming a disability-related need for an emotional support animal letter.

Patches, ID cards, certificates, or similar registration will no longer suffice. Clinicians are prohibited from providing written documentation by merely assessing a client's need for an assistance animal. Landlords are reporting emotional support animal fraud to the US Department of Justice.

From HUD's Update.

The dangers of buying counterfeit emotional support animal letters aren’t always obvious. There are economic impacts, legal implications, and other risks that are important for you to know before making a purchase. Counterfeiters don’t care about your well-being. They just want to make a profit.

"Some websites sell certificates, registrations, and licensing documents for assistance animals to anyone who answers certain questions or participates in a short interview and pays a fee."

In 2020, these counterfeit documents are being summarily rejected by housing providers across the US.

Attention Clients, Don't Leave Anything to Chance.

Housing Pro 2020 fully complies with the recently updated guidance requiring providers to have “personal client knowledge" and an "ongoing treating relationship."

All of our products include therapeutic care with a licensed clinician in your area.

Qualifying for an ESA.

An emotional support animal is a type of assistance animal that is recognized as a “reasonable accommodation” for a person with a disability under the federal Fair Housing Act.

An emotional support animal is not a pet. An emotional support animal is a companion animal that provides therapeutic benefit to an individual with a mental or psychiatric disability.

An individual seeking an ESA:

  1. Must have a “disability and disability-related need for an assistance animal” that can be verified.
  2. Has a disability that meets the law’s definition as having a “major impact on a life activity,” commonly referred to as a functional limitation.
  3. Usually experiences the effects of the disability through difficulties with sleep, focus and social interaction.
  4. Has an animal (and ESAD International only considers dogs and cats) that relieves the symptoms of the disability and its effect on major life activities.

Significant impacts on major life activities

In summary, a disability can be verified if it has a significant impact on major life activities (sleep, concentration, focus, social interaction). If an animal helps mitigate those symptoms (sleep better, etc.), then an individual can be recommended for an assistance animal.



John Doe suffers from PTSD which results in high levels of anxiety. His anxiety keeps John awake, so he can’t get enough rest to go about his daily life.

John has a very strong emotional bond with his cat, Mr. Mittens. Thankfully, the feline helps relieve his disability by reducing the level of anxiety to the point John can sleep. With his cat, his substantial limitation is alleviated — thus a necessary part of accommodating his disability.

Mr. Mittens satisfies the definition of assistance animal because it: “... provides emotional support that alleviates one or more identified symptoms or effects of a person's disability.” [see FHEO Notice FHEO-2013-01, April 25, 2013]


John Doe is having issues with his landlord. Facing eviction, John turns to ESAD International for assistance. John wants his 120-pound German shepherd approved. Since there's no disability, he was denied.

Emotional support animal letter for travel

An emotional support animal provides comfort to support a customer’s diagnosed mental or emotional disorder. Emotional support animals need not have specific training for that function. All must be trained to behave appropriately in a public setting. Acceptable ESAD International emotional support animals are limited to dogs and cats. Your animal must behave appropriately in a public environment.

If your 10-pound Chihuahua acts like Cujo, running around the airport on attack mode, the "best ESA letter in the world" won't matter.

To qualify, an individual must have a health professional verify:

  • A mental health-related disability recognized in the Diagnostic and Statistical Manual of Mental Disorders-Fourth Edition (DSM IV).
  • A need for the emotional support or psychiatric service animal to remedy the disability’s effects during air travel and activity at your destination

Read: ESAD International's service dog fraud policy.

Fair Housing for an emotional support dog in 2020.

Recently, HUD updated their guidance (FHEO2020), applying new standards to the emotional support dog registration process, now requiring licensed mental health providers to have “personal client knowledge” and an “ongoing treating relationship.”

To comply, our Housing Pro 2020 product provides multiple clinical sessions between client and an in-state licensed provider.