Our #1 priority here at ESADoggy is your happiness. Which means we stand by our product 100%, every letter is backed by our Happiness Guarantee. If there is a problem, we will solve it. Refund it. Send you a new letter. Whatever it takes. Just reach out to our Customer Happiness Team.
Our clients consistent happiness with our service is a reflection of the high standards we’ve set for ourselves.
We're here for you. Happiness. Guaranteed.
Step 1: You’ve Been Issued Our ESA Letter.
When you place an order, you’re purchasing clinical care time to verify disability-related need for an assistance animal assessed. If therapeutically appropriate, you will be issued an Emotional Support Animal letter of recommendation. Clients are eligible for a refund only after their reasonable accommodation request was twice denied.
Step 2: Our ESA Letter Was Denied.
Way? No way.
Thanks to our commitment to federal guidance, it's an extraordinarily rare event to have a client's request for a reasonable accommodation rejected.
However, if your Emotional Support Animal letter of recommendation is twice rejected by your landlord, we’ll credit back 100% of your fees. Please read the fine print.
Step 3: We Use Good Faith All Around.
- Our letters work. It’s just that simple.
- From start to finish, we do everything right. Legally, ethically, administratively, and process wise, we fully comply with every single U.S., Canadian, and state regulation (and there are a bunch).
- We abide by the spirit of Fair Housing and rigorously follow HUD's guidelines.
- You'll be under the care and treatment of a nearby provider (this makes all the difference in the world).
Step 4: Landlord Told You No Way! Twice, To Be Exact.
"What if the letter doesn't work," you might wonder.
Housing providers are required to engage tenants in an iterative process, which is an ongoing dialogue between tenant and landlord. Landlords cannot just say no, take the ball, and go home. Housing providers need to indicate the specific denial reason(s) and provide an opportunity to cure the problem.
Step 5: So How Does The Refund Work?
- Your paperwork was submitted to your housing provider at least twice. Occasionally, a landlord will reject your first submittal (e.g., seeking additional therapeutic clarification). Don't panic if the first time is a no, it's usually all good.
- Each rejection must be in writing from the landlord (no emails), and then submitted to us, allowing our team to help “cure” any unresolved issue. Sorry about the email requirement, but they can easily be doctored by an ethically flexible consumer.
- If there is a second rejection, qualified clients are now eligible for a full refund.