ESAGuard Letter Protection™

Our Risk-Free Guarantee.


In five years, and countless letters, just one single letter, only one letter, has been rejected.

We're so confident our letters will be accepted by your landlord, we offer ESAGuard Letter Protection, our Risk Free Guarantee.

Step 1: You’ve Been Issued Our ESA Letter.

When you place an order, you’re purchasing clinical care time to have your disability-related need for an assistance animal assessed, verified, and treated. If therapeutically appropriate, you will be issued an emotional support animal letter of recommendation. Clients are eligible for a refund only after their reasonable accommodation request was twice denied.

Buyer’s remorse and malingering (you're not being truthful with us) are not acceptable reasons for a refund.

Step 2: Our ESA Letter Was Denied.

Way? No way.

Thanks to our commitment to federal guidance, it's an extraordinarily rare event to have a client's request for a reasonable accommodation rejected.

However, if your emotional support animal letter of recommendation is twice rejected by landlord or airline, we’ll credit back 100% of your fees.

Step 3: We Use Good Faith All Around.

  1. Our letters work. It’s just that simple. **
  2. From start to finish, we do everything right. Legally, ethically, administratively, and process wise, we fully comply with every single U.S., Canadian, and state regulation (and there are a bunch).
  3. We abide by the spirit of Fair Housing and rigorously follow HUD's guidelines.
  4. You'll be under the care and treatment of a nearby provider (this makes all the difference in the world).
  5. We’re not selling “dirt-cheap $79 letters,” as those are routinely rejected. Marketed to the unwitting consumer, selling letters for a fee is illegal in many states.
  6. We're not peddling leashes, harnesses, ID tags, or the what-not. We can't register your dog, provide you with a certificate, or any of that nonsense.

Step 4: Landlord Or Airline Told You No Way! Twice, To Be Exact.

"What if the letter doesn't work," you might wonder.

Housing providers are required to engage tenants in an iterative process, which is an ongoing dialogue between tenant and landlord. Landlords cannot just say no, take the ball, and go home. Housing providers need to indicate the specific denial reason(s) and provide an opportunity to cure the problem.

Step 5: So How Does The Refund Work?

  1. Your paperwork was submitted to your housing provider or airline at least twice. Occasionally, a landlord will reject your first submittal (e.g., seeking additional therapeutic clarification). Don't panic if the first time is a no, it's usually all good.
  2. Each rejection must be in writing from the landlord or airline (no emails), and then submitted to us, allowing our team to help “cure” any unresolved issue. Sorry about the email requirement, but they can easily be doctored by an ethically flexible consumer.
  3. If there is a second rejection, qualified clients are now eligible for a full refund.

The Fine Print.

Refunds shall be paid within 30 days of the submission of a valid claim, and

  • Only to your original form of payment.
  • This offer expires 10 days after placing your original order.
  • And is subject to the conditions stated below.


  • For U.S. residents, both housing and travel letters are covered by ESAGuard.
  • For Canadian residents, only travel letters are applicable.
  • Not available for travelers not flying to/from the U.S. or Canada.

To Receive A Refund.

  • You purchased our ESAGuard Letter Protection (along with your original order).
  • You must have actively engaged your housing provider or airline.
  • For air travel, you must have submitted your documentation at least 48 hours before departure.
  • Your paperwork was rejected at least twice.
  • Occasionally, a landlord will reject your first submittal (e.g., seeking additional therapeutic clarification).
  • Your landlord or airline must have allowed you two or more attempts to cure any alleged defect in your paperwork.
  • Each rejection must be in writing from the landlord or airline, and then submitted to us, allowing our team to help “cure” any unresolved issue.

Eligibility Requirements.

You are not eligible for a refund if any of the following have occurred:

  • Your assistance animal is not a cat or dog.
  • Your assistance animal poses a safety or health threat to other residents or property.
  • Your housing provider has cited a valid reason for denying your accommodation request pursuant to Fair Housing Act or Fair Housing Equal Opportunity guidance.
  • You have been cited by your landlord for damage caused by your assistance animal to the property.
  • For air travel, your assistance animal cannot present a safety issue, toileting issue, and must fit under the seat in front of you.
  • You are in violation of the terms of your lease (other than provisions that violate the FHA or FHEO guidance).
  • You are in violation of the Air Carrier Access Act.
  • You are not departing from or arriving in the U.S. or Canada.
  • You had possession of your assistance animal at the time of completing a tenant application or moving in and failed to notify your housing provider.
  • Your assistance animal has been cited by your landlord for infractions such as disturbing neighbors, damaging property, making excess noise, or demonstrating hostility towards other residents or staff.
  • Your assistance animal cannot humanely live in your residential space, or you have been cited for improper treatment of your animal.
  • You have lied about or misrepresented your need for an assistance animal to our licensed mental health professional or to your housing provider.
  • You are acting in a duplicitous or deceitful manner.
  • According to HUD's latest guidance, a housing provider must approve/deny a reasonable accommodation request within 10 business days. Therefore, our guarantee is only valid only for 10 business days after the issuance of the emotional support animal letter of recommendation.

* Certain rules and restrictions apply.
** Our past performance is not indicative of future results. There is no guarantee of acceptance.