Do you inform clients about an ESA’s rights?
As previously mentioned, we try to educate our clients/potential clients regarding the legal rights on an ESA. All too common though, folks try to extend the rules, make an ESA into a service animal.
We don’t perpetuate that silliness, but we can’t stop individuals.
On a side note, we’re pertpetually “mystery shopped” by service animal activists who want to see if we’re bending the rules.