Cancellation and Refund Policy
There are no refunds after 30 days, and once you have started clinical care sessions, all sales are considered final. There are no partial refunds.
Have a Question?
Animal
- Banned Breeds
- Can you answer questions about Service Animals?
- Do Emotional Support Animals need special training similar to a service dog?
- Do I need to register my Emotional Support Animal?
- Do you inform clients about an ESA’s rights?
- Does an Emotional Support Animal (ESA) require to wear any identifying clothes or a harness?
- Does my animal need any specific training?
- Does my Emotional Support Animal need to be spayed or neutered?
- Does my ESA need a vest?
- Does my pet get entered into a government registry?
- What about breed or size restrictions?
- What is an assistance animal?
- What is an Emotional Support Animal?
- What is the difference between a service animal and an ESA?
- What’s the difference between an Emotional Support Animal (ESA) and a Service Dog?
- Who provides the animals?
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Fair Housing Act
- Can a housing provider deny my assistance animal because their insurance policy prohibits my dog’s breed? Can I be required to pay for additional coverage for my assistance animal?
- Can a property require medical documentation, or require a letter from a “doctor only” to prove my disability?
- Can management require a resident to recertify an assistance animal at lease renewal time?
- Can my housing provider prohibit me from taking my Emotional Support Animal or Service Animal to the common areas and the amenities on the property? Can I take my animal to the pool area?
- Can Pit Bull, German Shepherd, Rottweiler, or Doberman Pinscher dogs be banned from housing because of their breed and size?
- Do Service Animals have priority over Emotional Support Animals during the housing accommodations process?
- Does the ADA or the Fair Housing Act apply when I am requesting a housing accommodation for my assistance animal?
- Fair Housing Act Compliance.
- If I live in a city or town which bans my assistance animal because of its breed, are my housing rights protected by the Fair Housing Act?
- Would the housing provider know that I filed a fair housing complaint? I am afraid of the landlord retaliating or threatening me- am I protected?
General
HIPAA
Housing
- Can management require a resident to recertify an assistance animal at lease renewal time?
- Can my landlord refuse my reasonable accommodation request?
- Can you notarize my letters and forms?
- Can you speak to my landlord?
- Does having an Emotional Support Animal exempt me from pet deposits in housing?
- Does having an Emotional Support Animal exempt me from pet deposits in housing?
- Renewals
- Selling letters for a fee.
- Selling letters for a fee.
- What about breed or size restrictions?
- What's in an ESA housing letter?
Ordering
Reasonable Accommodations
Scams
Travel
Verification
About
How This Works
Legal
PIPEDA
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