How This Works


Place Order

Select the emotional support animal service of your choice.

You're protected by our ESAGuard letter protection program and the ESAD Shopping Guarantee.


Take Exam

Our 140 question comprehensive self-screening test helps to identify coping behaviors, triggers, and areas of difficulty.

Fully complying with HIPPA privacy guidelines, this exam is one tool used by our clinicians in determining your need for an emotional support animal.


Get Approved

Via chat, telephone call, or secured video, you'll connect with a licensed trained provider in your area.

  • It’s just like going to the doctor, without the hassle of going to the doctor.
  • Coast to coast, in Canada, and across the globe.

Typically, cases (orders) are completed in five to eight business days, Monday-Friday, excluding weekends and holidays. For clients needing faster processing, we offer guaranteed day-definite electronic letter delivery.