Reviews

We’re sharing these reviews – unedited – to give you honest feedback directly from ESAD Intl. customers. When it comes to the ESAD Intl. experience, our customers are the experts. They tell us what we’re doing right and where we need to improve. We appreciate our customers taking time to share their experience and hope you find their views helpful and informative

Our credibility matters down the line.


Davida Johnson
Davida J.
19:23 25 May 20
Jenna Moldowsky
Jenna M.
00:41 19 May 20
I’m so grateful I found ESDA Intl. Both Chaz and the doctor that I worked with were very professional and responsive. I had my letter within a couple of days and I couldn’t be happier with my experience. I highly recommend this service!
Amanda Lynch
Amanda L.
18:10 18 May 20
The process with ESA doggy was simple, straight forward and professional. The manager is a kind man who is a good listener.
SydForFitness Sydney
SydForFitness S.
19:32 16 May 20
I experienced a bit of a wait for my appointment call, but received my letter the following day. Chaz has been very friendly and professional. Thank you!
sonja moran
sonja M.
20:46 15 May 20
If it was possible to rate this service 6 stars I would. Very professional, very receptive to all requests and very knowledgeable. I highly recommend ESAD
Daniel Sosa
Daniel S.
20:25 14 May 20
My experience was great. Maria made me feel very comfortable and she was very professional. Highly recommend them.
Jonah Haven
Jonah H.
10:11 14 May 20
everything went smoothly and I'm very happy with the service! The one suggestion i would give is to have an international phone number accessible to those overseas. As I currently live in Germany, I had several questions before purchasing that I would have preferred to have been answered on the phone. Anyway, thank you!
Lisa Vogt
Lisa V.
17:02 09 May 20
This was a positive experience for me. They were very responsive, professional, prompt and kind.
Shelby Holbert
Shelby H.
14:53 08 May 20
Had a great experience from them getting my dog and my cat ESA certified! My online therapist is the one who recommended me to them, and I see why! The whole experience was quick and easy & Chaz was super helpful! I highly recommend ESAD International to get your animals ESA certified!
VERONICA Hernandez
VERONICA H.
16:02 07 May 20
Miky Hernandez
Miky H.
14:12 07 May 20
Kelsey Miller
Kelsey M.
01:32 07 May 20
I was a little nervous to go through the process. I read so many incredible reviews about this group that I decided to take a leap of faith! Chaz as well as the Dr. that I worked with were so incredible. Chaz truly takes the time to be of service and help whenever you need it! The Dr. I paired with was truly incredible. She was super welcoming, easy to talk to, and provided so many resources! So happy I found this group. They’re the best!
Brad Bieber
Brad B.
18:21 29 Apr 20
Great experience with Ms Stacy and the overall process. Trustworthy. Knowledgeable. And streamlined. Would certainly recommend their services.
Cindy Edwards
Cindy E.
16:11 27 Apr 20
I worked with another company, but it didn’t work out. EASD was able to provide an appointment and papers quickly. The social worker I spoke to was very kind and caring.
Charlie G.
Charlie G.
12:12 27 Apr 20
Best service ever, specially for us veterans. i appreciate you guys helping me and my pup out! thank you, this is the second time i have used them and honestly they have helped and guided me in every step of the way. very professional and cordial, i highly recommend them. thank you.
Eddie C
Eddie C
19:47 21 Apr 20
Super transparent, responsive, and clear. I couldn't ask for more!
Stefanie Jacangelo
Stefanie J.
18:36 21 Apr 20
My psychiatrist had recommended them , and I wasn’t disappointed. within a few days I was able to get the letter I needed for my cats to be emotional support pets. The doctor I was set up with was super nice and professional. I highly recommend this website for anyone who wants to get their animal certified as an emotional support animal
holly jensen
holly J.
14:26 15 Apr 20
Amazing! The guys I talk to where so nice and expedited my letter! I had a blond moment with the payment part, when I reached out, I immediately got a response. Trustworthy, quick, and super professional! I recommend a thousand times
Deborah Patton
Deborah P.
13:55 12 Apr 20
I had such a wonderful experience! Thank you so much to ESADoggy! Definitely recommend, the process was quick and easy! Thank you soo much ESADoogy!
Stephanie Russick
Stephanie R.
15:36 04 Apr 20
Awesome company and experience! They really care about each of their clients and took care of everything in a timely manner. Without requesting any rush the whole process was still done within 1 week. Would definitely recommend their services.
Shayna Michel
Shayna M.
18:29 30 Mar 20
I found ESADoggy online after consulting a few other websites- none of which had a license professional in Quebec. The experience was amazing, easy and all confidential. Both Chaz and Kylie were incredibly professional and made the process pain-free and least stressful they could. I received my letter less than a week after my consultation and could not be more appreciate of their help.
Keyla Martinez
Keyla M.
16:32 29 Mar 20
As I was searching for a legitimate ESA website for a household letter, I came across so many sites but none seemed fully trustworthy. I finally came across ESADoggy in my search and I didn’t look back! By looking at their website I knew they would be extremely professional and all the great reviews they had. They made this process so easy and smooth. I completed my assessment and shortly after I received a message to schedule my appointment with a medical professional. Lissette Fundora was the specialist in my area and she was extremely professional, on time and very nice. Within 24 hours of my appointment I had received my letter!Thank you ESADoggy for the wonderful customer service! Highly recommend!
David Simmons
David S.
20:45 27 Mar 20
After searching through the numerous scam websites and bad reviews, glad I finally found a legit website. Communication was thorough and quick (within a hour or so). Dr. Bennett was really nice and professional. I highly recommend this website for your emotional support animal needs.
Audrey St pierre lagace
Audrey St pierre L.
03:56 17 Mar 20
5 stars ! thank you so much for your help and your service . I recommend 100%. this service and the professional are very gentle and very kind . they listened you and your need.
Gabrial Sprague
Gabrial S.
16:53 09 Mar 20
Amazing communication and very trustworthy and prompt! Very happy I chose them to assist me in this process
Theresa Deleon
Theresa D.
21:54 08 Mar 20
I've used ESADoggy for a little over a year now; their online application process and website order forms are easy to navigate. They are very prompt, helpful and responsive to requests, even when I need something rushed. I am glad I made the move to ESADoggy and highly recommend their service.
Renee King
Renee K.
09:55 06 Mar 20
I had a great experience with ESADoggy. The whole process was simple and stress free. Chaz explained everything and made it all happen. I can rest easy that I am able to bring my dog on my flight. Excellent service. I would use them again in a heartbeat. Thanks ESADoggy!
Ash Wagner
Ash W.
21:52 28 Feb 20
This company is amazing they were so patient with me and always got back to me very quickly whenever i had a question or needed anything. Reassured me if i had any concerns. The whole process was quick and im incredibly happy with the service.
Daniel Kernkraut
Daniel K.
14:59 28 Feb 20
They were great
Pam Lavoie
Pam L.
19:11 27 Feb 20
I was more than pleased with the service!
Alexis Eads
Alexis E.
02:59 27 Feb 20
Sherita Wooten
Sherita W.
02:00 26 Feb 20
Chaz Stevens, Clinical Director and Carla Evans, therapist made my experience of registering my dog as a support animal stress free! When I called after completing step 1 of the process to get an update, Chaz answered and eased all of my concerns. A couple days later, I got a call from Carla and she made an anxiety inducing situation feel comfortable. I now am able to have peace of mind, knowing my support dog is able to stay by my side. The staff here is very friendly and knowledgeable, I would recommend them to anyone.
felizaida tejada
felizaida T.
15:49 24 Feb 20
Meigra Jenkins
Meigra J.
19:50 22 Feb 20
I could not be happier with the service ESADoggy provided. They responded quickly to my questions and the level of professionalism is 5 star plus! I would recommend them to anyone who needs help with a reasonable accommodation request for their housing. Thank you Chaz and your entire team are my hero’s!
Jared Ortiz
Jared O.
20:12 21 Feb 20
Lee Farris
Lee F.
20:02 17 Feb 20
This is the "real deal" for legitimate ESA documentation.Real business addresses and phone numbers, real professionals and therapists to speak with over the phone, real knowledge regarding the laws and mandates for ESA and what must be included in the letters for housing and travel.Highly recommended!
Rhianna Wallen
Rhianna W.
18:16 17 Feb 20
In my opinion, ESADoggy is the one and only place to call if you’re in need of an emotional support certificate!Here’s my story:I obtained an emotional support certificate from CertaPet... My experience with them was quick and easy UNTIL my HOA requested a completed affidavit from the therapist. My therapist through CertaPet was unwilling to complete the form (which also requires a notary), so I was stuck in between a rock and a hard place. My therapist refused to complete the form and my HOA refused to process my application, as it was considered incomplete. I was so angry, upset, and confused until I found ESADoggy. ESADoggy was attentive, thorough, and gave me everything I needed in just 48 hours (yes, I paid an expedited fee). Save yourself time, money and headaches with ESADoggy.... Learn from my mistakes and just call them the first time around.
Jacob Dunnigan
Jacob D.
18:04 17 Feb 20
Great experience
Britney Casillas
Britney C.
00:07 17 Feb 20
I had a lot of anxiety going into this. I underestimated the time it would take to get the travel letter and had to expedite my order after I had purchased my package. I spoke to Chaz directly on the phone and he walked me through everything and gave me the reassurance I needed. My therapist got back to me quickly with an appointment time and the conversation with her went really well. She provided me with all the documentation I needed and had it ready for me before promised. Great experience and thankful to have my pet certified as an ESA!
Kenyetta Raymond
Kenyetta R.
19:09 13 Feb 20
Jackie Mckenzie
Jackie M.
22:36 12 Feb 20
Let me just say that Esadoggy has excellent customer service and man do I mean that. I was searching for an ESA letter for my housing for a while and in the process even got scammed once... I was so skeptical my second round but I did plenty of research and took another chance because of the great reviews they have. Esadoggy did not let me down. I was able to purchase, get an email confirmation right after, a message from the CEO Chaz Stevens himself later on that evening assisting in any way that he could. The next day (i bought next day package) they called me early in the morning trying to get me scheduled with a real life clinician based on your residence area. The 140 questions went into detail. The interview process was smooth. It's a bit pricey depending on the package you get, but it was totally worth it. My two chihuahua mixes help me so much with my anxiety & depression, it was well worth going through the process. Thank you Esadoggy!
Juan Garza
Juan G.
19:06 06 Feb 20
They are very helpful and try their very best to figure out what is best for us to live a normal life. Thank you for helping myself in my situation
James Fujioka
James F.
04:49 05 Feb 20
Great customer service! Fast responses and very helpful getting through the process. I would recommend their services and use them again if I get another pet I need certified.
Sarah Low
Sarah L.
01:41 05 Feb 20
I originally was trying to get a letter through CertaPet and they completely dropped the ball! I started to panic because I was worried I wouldn't get the letter in time to submit to the airlines. I then went to Google to find another service and was soooo thankful to find ESADoggy! I called them right away to find out how soon I could get a letter through their services. First off I want to say that their customer service was the complete opposite from what I received from CertaPet. Chaz at ESADoggy was incredibly empathetic and really went above and beyond to take care of me and to alleviate the additional anxiety and stress that CertaPet created from their terrible experience. Chaz was able to get me an appointment with a therapist in my province the same day and always followed through on his promises.The therapist was also incredibly helpful in providing me guidance and tips on how I can manage the flight I would be taking and how I can manage once I arrived. I will never use CertaPet again and will use ESADoggy instead moving forward! They truly understand their clients needs and provided a stress free experience. They also acknowledged how difficult the assessment is to complete which really make me know they cared. Definitely recommend!
Laura Nunez
Laura N.
20:44 03 Feb 20
Great team of experts, great professional. They answer all your questions in a timely manner, very understandable with your situation. Excellent customer service. I highly recommend them.
Moria Reynolds
Moria R.
18:21 31 Jan 20
Great experience from start to end. I felt heard and cared for. I have been wanting to do this for years and wasn't certain if I could trust an online company- ESA Doggy gave me certainty at every step of the process. Thank you!
Trixie Brockway
Trixie B.
16:58 31 Jan 20
I have used ESAD in the past, and just used their services again. I’ve never had ANY issues with with the documents I have received from my doctors. Fairly quick, easy, and the doctors are super understanding of your emotional needs and disabilities. My doctor was super comforting during our meeting, and was able to make the process easy for me.
Kym Cunningham
Kym C.
23:06 30 Jan 20
It was very quick and easy, and they were very helpful with the questions that I had.
Marissa H
Marissa H
23:43 29 Jan 20
I was nervous about using this service, but the positive reviews encouraged me to start the process of getting a housing letter for my dog. The process was smooth. The clinician was friendly and understanding. I was able to get my letter the same day as my appointment. I don't know if that fast of a turnaround is typical, but I'm happy it was in my case. I'm glad I went with ESADoggy.
Aileen Kiter
Aileen K.
22:23 29 Jan 20
What a wonderful experience. The online assessment was easy to complete, the video conference with the therapist was seamless and the letters I ordered were delivered quickly. I would definitely recommend this company.
Meredith Martin
Meredith M.
17:45 22 Jan 20
The experience of getting an emotional support animal with ESADoggy was great. Everyone was kind and understanding and worked together to get me certified. My dog was able to fly with me with no problem.
Eve Suz
Eve S.
02:14 17 Jan 20
Braden Zaruba
Braden Z.
21:01 07 Jan 20
This was such an easy and smooth process. Couldn't have asked for anything better. Chaz was very prompt and easy to work with. Excellent service highly recommended. Thank you again!
QueenMary XO
QueenMary X.
02:04 21 Dec 19
Working with ESA recently was an absolute pleasure. The staff is helpful and I thoroughly appreciated their constant communication throughout the process. What I loved most about them was not only their professionalism and attention to detail, but how caring they were about my needs. In a day where there are so many companies trying to scam us pet owners, that was not the case at all with ESA. I highly recommend them
Jordan M.
Jordan M.
17:48 10 Dec 19
It costs 200 bucks, which is a high price to pay. But it's worth it since I get to keep my furry friend in my apartment!
ruth kang
ruth K.
17:40 10 Dec 19
I could not make an appointment with my regular therapist and turned to ESAD in a time of crisis. Not only did I receive a letter for my landlord... I completed their thorough intake, and the LMFT who called me compassionately listened and insightfully provided the care I needed. I did not know what to expect when I saw ESAD online, but I was blown away by the kindness they emphasized.
Sidney Lefrancois
Sidney L.
14:58 07 Dec 19
Thanks for a speedy and courteous service! Very professional and knowledgable. I will be forever grateful to the great care and service you provided me with.
Melissa Abraham
Melissa A.
16:35 30 Nov 19
I am skeptical of everything online, but I’m so thrilled that I called ESADoggy. I needed to travel for Thanksgiving and I called Chaz at ESA just a few days before. Chaz was amazing to work with, helped me through the entire process, scheduling everything for me and really took the anxiety out of traveling with my little doggie.I got my letter the very next day. The true test was when I went to the airline ticket counter, produced the letter and was quickly issued my boarding pass and sailed through security!Thank you Chaz and ESADoggy for your top-notch and professional service, you delivered exactly as you promised!!
Casey Reed
Casey R.
04:37 27 Nov 19
Amazing and professional, very attentive to my requests and needs. I highly recommend of you are a patient in need.
Heather Archer
Heather A.
21:18 22 Nov 19
Joe M
Joe M
16:45 22 Nov 19
Very attentive to my needs. Great team to work with. Professional and punctual with timeline and delivery.
Jessi Benveniste
Jessi B.
16:34 22 Nov 19
The team was patient was willing to work with my schedule. I appreciate their willingness to explain the process and answer my questions. I'd recommend using their services.
David Rief
David R.
21:08 08 Nov 19
Straight forward and helpful in navigating mental health care for patients.
V
V
16:38 07 Nov 19
I went to Dr lisa! To get my letter to travel out of US with my beautiful Roxie! And everything went great! I really enjoyed the professionalism of this company! And will update in a month when we travel!
Kimberly Dwyer
Kimberly D.
00:09 05 Nov 19
Great customer service and super professional service!
Dori Taylor
Dori T.
12:24 28 Oct 19
This company is the real deal. I did my due diligence because there are a lot of scams online. ESAdoggy had good reviews and I didn’t see any negative marks on the BBB website. Although a bit time consuming, having to complete an extensive assessment that was almost 200 questions actually made me feel more confident that I made the right choice. My therapist was very easy to work with and I enjoyed the session with him a lot. I am grateful for the ESA letter that he has provided for me. Highly recommend this company.
Brendan Kiley
Brendan K.
12:14 28 Oct 19
Puja Chugh
Puja C.
22:52 21 Oct 19
Really streamlined experience! The ESADoggy team was quick and flexible with my work schedule. I was paired with an awesome therapist who was available for questions throughout the entire process. Really appreciate the work that the ESADoggy team does!!
Korie Skinner
Korie S.
19:09 17 Oct 19
When looking for an ESA letter, i was very weary of scam sites. This is not one of them! They connected me with a therapist in my state. We were able to skype and talk. Everything was very professional, personal, and quick. I highly enjoyed me session and may even go back to her in the future. 10/10!
Louise Shih
Louise S.
18:57 13 Oct 19
Mike Black
Mike B.
19:39 10 Oct 19
Excellent company. Very responsive and fast turnaround. Thank you very much.
Alyna Hamid
Alyna H.
17:49 03 Oct 19
Angie
Angie
21:24 30 Sep 19
They are a legit service, very friendly, and they are very clear about their process.
Thomas Jackson
Thomas J.
19:39 23 Sep 19
Amazing therapists, low costs, great benefits. An outstanding staff is behind this site. Thank you guys!
Andrelicia Wendland
Andrelicia W.
17:48 16 Sep 19
I definitely am not the one to write reviews... good or bad but this review is necessary. Chas and Stacy we’re absolutely amazing and assured me not to stress! I highly recommend to everyone! I’ll forever be thankful for ESADoggy.
Brandi Thostenson
Brandi T.
18:29 02 Sep 19
Incredibly accommodating and top notch customer service. I have worked with ESADoggy for 3 years and very happy with the service and therapy.
Emily Booth
Emily B.
20:54 26 Aug 19
ESAdoggy was able to assist me with the documentation necessary to ensure my support animals are able to stay with me regardless of my housing situation. Ms. Barkin was phenomenal to speak with and not only assisted me with this, but provided a multitude of additional resources that will make a huge difference in how I manage my disability and will hopefully improve my quality of life. I'm so thankful to everyone on the team for making the process effortless and for being so supportive. They went above and beyond and really exceeded my expectations!
Stephanie Chapman
Stephanie C.
19:33 25 Aug 19
I was immediately referred to ESAD via Gynecologist Obstetrician staff, being physician was unavailable do to travels. This referral was a god send. Immediately I followed instructions given by physicians staff and it’s entirety. Within 48hrs I had available to me the ESAD letter, which authorizes me to have my “chihuahua” along side me in the, weekly suite where we’re residing since our hardship began. My “chihuahua”, and I are inseparable. Thanking you ESAD for all the support you offered to usStephy.........
Blake Mason
Blake M.
18:54 16 Aug 19
Leah Reardon
Leah R.
14:28 16 Aug 19
I was able to get my letter quickly and it was a nice process to go through considering the fact that getting a letter online was scary to me. The only downfall is my landlord wouldn’t accept it because it wasn’t actually signed by a doctor.
Jerry Lee
Jerry L.
13:34 16 Aug 19
ESADoggy is fast, efficient, very responsive, and accomodating. I got the help I needed in less than 5 days.
Natalie Troneci
Natalie T.
16:52 13 Aug 19
Sarah Murley
Sarah M.
00:25 13 Aug 19
The experience of working through ESADoggy with Darby was smooth and a pleasure. I was very pleased to talk with someone who was close to me. Darby was calm, professional and asked a lot of questions to ascertain my needs and reasons. She offered advice and was very helpful and agreeable. Definitely recommend ESADoggy for your housing letter! This is not a scam!
funtime foxy
funtime F.
19:13 12 Aug 19
Very understanding staff, felt comfortable talking about why I needed a ESA, would definitely reccomend.
angela Burns
angela B.
04:09 07 Aug 19
Alex Agulyansky
Alex A.
17:46 29 Jul 19
Very professional and prompt assistance.It was perfect for my busy schedule
Silver Marie
Silver M.
03:49 24 Jul 19
Michael Wimberly
Michael W.
15:58 21 Jul 19
Shomari Wright
Shomari W.
22:18 18 Jul 19
The process was rather simple. It took only 4 business days to get approved for housing letter for my Emotional Support Animal. The support team was very engaging and responsive, even on the weekends! The only thing that I wasn't too fond about was the initial assessment. It took me well over an hour to complete 100 something questions when the therapists was only on the phone with me for less than 10 minutes, and didn't talk about half the stuff that was on the assessment. Overall, I highly recommend!
Nina Mundra
Nina M.
17:55 17 Jul 19
Super fast and easy!
Sarah Rose Birge
Sarah Rose B.
22:39 16 Jul 19
I am so thrilled to have found ESADoggy, they made my ESA animal certification experience so straightforward. They were also very accommodating to my needs and travel itinerary. Absolutely recommend!
Lisa Propeck
Lisa P.
16:47 15 Jul 19
Lulu Zhao
Lulu Z.
17:23 12 Jul 19
Thank you very much for your team's help. I received an authentic and valid letter from a registered consultant. For the first time in two weeks I was breathing easily. It took the last minute to get things done, but it was finally settled. I would recommend you to someone in need.
Sean White
Sean W.
18:06 10 Jul 19
quick, easy, and exactly as they advertised. would recommend for anyone looking to get an animal in California as a renter.
Dorota Szwem
Dorota S.
18:49 02 Jul 19
I am very satisfied with service ESADoggy provided
Blaine Hatter
Blaine H.
03:04 02 Jul 19
These people were so kind, and really did listen. They wrote a superb letter for me as well. I am very thankful. Also they really did have therapists in my province in Canada!!! Just wow! I was so happily surprised!
Rocko Holmes
Rocko H.
15:49 01 Jul 19
J Rourke
J R.
01:55 22 Jun 19
Easy, quick, professional, and kind. Recommended.
Cara
Cara
23:19 21 Jun 19
Awesome service! They are very accomodating to all of my inquiries. Very fast and reliable replies from their staffs (Greg and Ron). The owner is also very hands-on. He made sure their clients are well taken care of! I immediately got my letter the same day after speaking to the therapist assigned to me. I'm so happy that I decided to contact them! I will def have a good night's rest today knowing that I could finally take my bunny, Walnut, on our upcoming trip! Thank you Esadoggy! More power to your team.
Jason Baldock
Jason B.
16:54 21 Jun 19
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