We Are A+ Rated by the Better Business Bureau.
We are extremely proud of our A+ rating with the Better Business Bureau. For decades, we’ve worked hard to build such strong working relationships with our clients. Their consistent happiness with our service is a reflection of the high standards we’ve set for ourselves.
In order for us to achieve our A+ rating, we need a score of at least 97 out of 100.
We scored 100, achieving perfect scores on all 13 factors.
Letters With Integrity.®
Positive reviews are our ultimate reward for acting responsibly, courteously, and legitimately. We treat you with the highest level of respect and genuine kindness — like a family member.
— Chaz Stevens, Director of People
Meme W.
23:36 04 Jan 22
Excellent service very caring and helpful definitely would recommend.
Amy R.
13:27 10 Dec 21
ESADoggy was responsive, professional and efficient. I was able to get the letter I needed to move and feel confident in their assessment and backing. Would highly recommend!
Alainn B.
21:43 02 Dec 21
ESADoggy were amazing in looking after me and my dog. They were understanding and thorough and responded very quickly to my questions. Thanks so much to them that I can now travel without all the horrible anxiety of the past
naida G.
12:44 01 Dec 21
Great customer service and I actually spoke to a real Doctor that lives in my state. I will highly recommend ESADoggy.
ERIN G.
01:27 23 Nov 21
Highly recommend! Excellent service. Therapist was very kind and had many good suggestions.
Ian S.
00:24 14 Nov 21
Great experience, would recommend to anyone else.
Kathy D.
20:42 11 Nov 21
The entire team at ESADoggy was responsive and very helpful. The process is thoroughly explained and I felt comfortable throughout all of it. Thanks so much for taking care of me and my dog.
Scotty B.
15:09 03 Nov 21
ESAdoggy.com aka ESAD International is legitimate! After much research I focused on this company. I found references to them in other articles online. I called their 800 number and spoke with the owner, Chaz Stevens, who gave detailed information about the company and what they do. He gave me the name and location of the (licensed clinical social worker) LCSW in my state. I looked them up on the state gov website and confirmed their active license. I said that I was flexible and was actually able to jump into a cancelled spot the very next day. The Facetime interview with the LCSW was thorough and sincere. I paid extra for 3 day turnaround. I had my letter soon after the interview was over. Communication with the owner and LCSW through secure portal was great. Chaz is very responsive. ESA Doggy is legit!
Alena K.
00:34 16 Oct 21
ESADoggy made it super easy to apply for my ESA. . The way the questions were written made it easy for me to communicate.Everything seemed very professional.
ariya K.
15:27 06 Oct 21
Honestly the easiest quickest way to get my ESA letter. Every time I called Chaz was always there to answer my questions and concerns. My letter was uploaded to me the day of my phone consultation. 10/10 would definitely recommend their services!
Tressa W.
21:37 06 Sep 21
Super nice and made it a very easy process!!
Brad F
04:32 24 Aug 21
Wonderful experience working with this business. Can't recommend them enough!
Rebecca M.
21:07 06 Aug 21
Chaz of ESAD and Kandice were awesome in helping me get a letter for me to have my pup as an emotional support dog. Chaz was kind and understanding of my current living situation. I will be forever grateful to this organization. Thank you Chaz and Kandice.
Skye C.
19:05 05 Aug 21
ESADoggy is a wonderful company. They always responded fast and helped me with the entire process. The therapist assigned to my case was very professional and made me feel safe telling him my situation. The overall process was fairly quick and not overpriced. I would recommend to anyone in need!
Jodie B.
18:38 03 Aug 21
This was such a simple process and they made it so easy the whole time! The company was very communicative as well as the doctors. Everyone was very quick to answer any questions I had and get me whatever I needed. I would highly recommend them!
Kirsten F.
18:10 03 Aug 21
Great website. Connects you with legitimate therapists not just letter writers owned by ESA. My therapist can’t write ESA letters and referred me here. Glad he did!
bklynmermaid
16:02 29 Jul 21
Excellent Company - Owner Chaz & Assigned Therapist - sensitive - intelligent - empathetic - quick responses - well worth Peace of Mind for Housing - Travel etcToonces & I are grateful & highly recommend
Beau A.
14:12 24 Jul 21
I have used this service multiple times and it has not let me down since. They stand by their service and do everything in their power for their customers. I will continue to use this service because of the customer service....bottom line.
Kaley M.
20:25 08 Jul 21
I used ESAD to have my dog as an ESA. Everyone I talked to was super helpful and worked to make the process as easy as possible. I would definitely recommend them to my friends who are in similar situations as me and now I don't have to worry about any restrictions for my puppy!!!
Courtney C C.
19:56 30 Jun 21
Alani S.
22:23 28 Jun 21
It was such an easy process. 10/10 recommend
jolene R.
13:49 27 Jun 21
What a wonderful thing they did for me Dixie may and scooter. They are the best .
Ashley T.
20:39 23 Jun 21
This service is so trustworthy! It was suggested to me by my therapist when I expressed a need for an equal housing letter due to an upcoming relocation. The process was secure and made sure to explain all of the waivers and steps needed. The questionaire was comprehensive as well time orientated for symptoms. I was able to connect with my therapist within fourty-eight hours, but I had a previous relationship with her. It may take you longer. We were able to talk about my specific symptoms and how my animal alleviates them, and the letter was a PDF that I can keep on my records.
Sameerah H.
00:24 22 Jun 21
This was such an amazing experience. I wasn't sure where to get my housing letter from but there were such great reviews it would've been silly of me to go anywhere else. So fast and efficient and caring. Thank you!!
Elizabeth H.
21:44 04 Jun 21
Absolutely amazing. They were quick and really listened and seemed to care for the well being of their customers. I would highly recommend them to anyone! I big thank you again to everyone who works for this organization!!
Jade P.
17:32 03 Jun 21
Chaz was very responsive from start to finish. I ordered the expedited service because I was on a time crunch. The very next day I was able to meet with someone (Lisette) and get my ESA letter 2 HOURS after our conversation. Lisette was understanding, humorous and relatable. 10/10 next year when I need to renew my letter I'll definitely be using ESA Doggy again. 🙂
Abby M.
02:24 02 Jun 21
A wonderful service! Easy to work with and got me what I needed quickly. Professional and Respectful.
Chrissy M.
16:22 25 May 21
Appointments were easy to make and a breeze to get through. I was recommended by a friend and will definitely recommend to a friend!
Kelsey N.
04:07 14 May 21
This company was super friendly and easy to work with. They found me a great counselor who was able to help me with what I needed. The communication with the company and the counselor was easy and flexible. I would recommend this company's service to anyone in need.
Allison G.
21:48 27 Apr 21
With the newer support animal restrictions on so many airlines, along with those due to COVID, I was left feeling very nervous about having to travel without my dog that typically goes everywhere with me. With my travel date only a couple weeks out, I wasn’t sure I’d be able to get everything I needed on time and I didn’t even know WHAT exactly I needed. ESADoggy made the whole process so much easier than I’d been expecting. They scheduled an appointment right away, thoroughly explained what I’d need to travel with my dog, and Stephanie, who I was scheduled to talk with, was so kind and helpful. She doesn’t just care about helping you with your animal, she shows a genuine desire to help you as a whole person. Speaking with her was refreshing. I’d recommend ESADoggy to anyone without reservation.
James S.
02:03 27 Apr 21
Nothing short of amazing and perfect. They were courteous, helpful and were there for everything I needed. They are very understanding and they work around a working person's schedule. They are amazing and I fully recommend them to anyone and everyone for your furry friend needs.
Aracely B.
21:59 23 Apr 21
Very quick and easy results! 10/10
Jess S.
16:49 03 Apr 21
They were awesome! Very professional and did everything in a timely manner. I definitely recommend them!
Kathleen K.
22:19 06 Mar 21
A friend recommended me to ESAD. The process was very fast and convenient. The professionals I worked with were really wonderful. I would recommend to anyone.
Adam E.
22:19 18 Feb 21
They care over there!
Gracie H.
02:14 18 Feb 21
Dylan G.
02:39 07 Jan 21
ESA doggy gave great service and timely with setting up meetings. The price is a little high, but not terrible for the quality of service. I even accidentally set up for an evening appointment (which costs a little more) then scheduled the meeting for the morning. I didn't even notice at first, but they caught it and refunded me.
Marianna T.
15:13 11 Nov 20
Wonderful service! I was very well taken care of and they exceeded my expectations. Very friendly personnel.
Fearlessly S.
07:38 16 Oct 20
ESA doggy was so easy to work with. I felt like they actually cared Rose was Amazing as a Therapist! I love that this whole process was easy but LEGIT. I recommend 100 percent. Your not just purchasing a letter. Your getting to talk to REAL people!!! Thank you so much for everything ❤ 💗 💜 💓 I will continue to use their services in the future. They are not a scam go for it trust them !
celia C.
23:45 15 Oct 20
Great service provided by ESAD Intl.!! I really recommend this website for pet owners who need the doctor letter to travel. They provide the urgent service.
Sharon S.
23:17 15 Oct 20
Crystalrose G.
16:52 15 Oct 20
They were very helpful answering all of my questions and extremely knowledgeable about the laws in my state. Very quick customer service as well!
Hannah H.
15:47 14 Oct 20
Returning customer. Review date October 14, 2020.I cannot recommend ESADOGGY enough. They have been very professional since the first time I reached out to them (2 years ago).By using their counseling service, not only makes moving with my ESA easier but also alleviates a lot of “what if’s” in our move.I am grateful for everything they do and for the support they provide for military service members.—————————I’m a single active duty sailor who depended on my pet for company and is scheduled to transfer overseas. I researched how long flight would be from Hawaii to Italy and it estimated about 24 hours of flight time (including layovers). This has increased my anxiety and concerned me thinking it’s too long of a flight to have my little one be in cargo. Luckily, a friend of mine suggested to inquire and try to get my pet qualified as my emotional support animal. I was still hesitant but attempted to call and surprisingly was able to speak to their CEO, Mr. Chaz Stevens. He was very warm on the phone and have assured me that hey will do their best to help me out, all I have to do is register. The registration process is easy. They even have active members available to chat online if needed, followed by a very thorough questionnaire regarding my mental health. After completing all online requirements, Chaz made sure I was in contact with a local Therapist who can access my condition and complete my process. Immediately after speaking to their licensed therapist, I was issued a ESA letter that I can use to travel with my little one. I love ESADOGGY, this is one big stressor that I don’t have to deal with on top of my Permanent Change of Station overseas. I am very happy that I chose ESADOGGY and they assured that they will be able to assist in any way they could.Thank you Mr Stevens and ESADOGGY Team! Grateful that my furry-kid can fly in cabin with me with no worries.
A C
20:14 29 Jul 20
I am a very happy returning customer. The highest superlatives to describe ESAD, their team and service would not suffice. The positive difference they have made in my life is indescribable. I highly recommend ESAD to anyone who is qualified for an ESA. They are professional, knowledgeable, they don’t cut corners and the service is outstanding. Thank you once again Chaz & Team!!!
Saad S.
17:36 22 Jul 20
This is the second year I have used ESA Doggy and it has been a great experience again. My letters last year with my new ESA allowed us to travel hassle free via airplane flights and to hotels. Great therapy sessions with real licensed clinicians that ask proper questions to truly assess our needs and provide proper letters that meet legal requirements. Just did my second year of letters and Chaz and the clinician were extremely helpful again, professional, with quick responses and excellent customer service! It means a lot to have a proper legitimate service that helps me to have my ESA, whom I need a lot, to be with me when I travel for work & pleasure. Thanks a lot Chaz and the entire team! Stay safe and well!
Kari S.
17:39 13 Jul 20
I cannot recommend ESA Doggy enough. They were responsive, efficient and made the whole process as easy and comfortable as possible. The therapist I spoke with was very compassionate and helpful. After speaking with her, I felt better prepared to travel and much more relaxed knowing that I would have my dog with me. The letter was extremely helpful at the airport and everything went completely smoothly and effortlessly. Our letter came in handy again with our short-term lease at our new location, saving us a $500 pet deposit fee. For what it saved in stress, anxiety and money, this service was worth every penny and then some!
Zifan K.
19:41 09 Jul 20
Mayra M.
01:23 27 Jun 20
I’m very happy with the services provided, my expectations and needs were met in every sense. Chad was great I’m answering my questions! I definitely recommend and will use again if I were to need it.
Aleisha B.
18:13 25 Jun 20
Very responsive team and took care of what I needed quickly! Definitely recommend
