We Are A+ Rated by the Better Business Bureau.
We are extremely proud of our A+ rating with the Better Business Bureau. For decades, we’ve worked hard to build such strong working relationships with our clients. Their consistent happiness with our service is a reflection of the high standards we’ve set for ourselves.
In order for us to achieve our A+ rating, we need a score of at least 97 out of 100.
We scored 100, achieving perfect scores on all 13 factors.
Letters With Integrity.®
Positive reviews are our ultimate reward for acting responsibly, courteously, and legitimately. We treat you with the highest level of respect and genuine kindness — like a family member.
— Chaz Stevens, Director of People
Sameerah H.
00:24 22 Jun 21
This was such an amazing experience. I wasn't sure where to get my housing letter from but there were such great reviews it would've been silly of me to go anywhere else. So fast and efficient and caring. Thank you!!
Elizabeth H.
21:44 04 Jun 21
Absolutely amazing. They were quick and really listened and seemed to care for the well being of their customers. I would highly recommend them to anyone! I big thank you again to everyone who works for this organization!!
Jade P.
17:32 03 Jun 21
Chaz was very responsive from start to finish. I ordered the expedited service because I was on a time crunch. The very next day I was able to meet with someone (Lisette) and get my ESA letter 2 HOURS after our conversation. Lisette was understanding, humorous and relatable. 10/10 next year when I need to renew my letter I'll definitely be using ESA Doggy again. 🙂
Abby M.
02:24 02 Jun 21
A wonderful service! Easy to work with and got me what I needed quickly. Professional and Respectful.
Chrissy M.
16:22 25 May 21
Appointments were easy to make and a breeze to get through. I was recommended by a friend and will definitely recommend to a friend!
Kelsey N.
04:07 14 May 21
This company was super friendly and easy to work with. They found me a great counselor who was able to help me with what I needed. The communication with the company and the counselor was easy and flexible. I would recommend this company's service to anyone in need.
Laura N.
14:26 03 May 21
When my therapist told me she wasn't certified to provide me with an emotional animal document for my cats she referred to a colleague who listed ESADoggy as a good choice. I consulted in the chat feature on the site to figure out what documentation I would need. They were fast and friendly! Then upon purchasing I got to book a virtual appointment with one of the therapists they are partnered with. It was easy and seamless. The therapist took the time to go into detail about the issues I'd outlined in my form about my PTSD and made it comfortable ( as comfortable as it can be) to open up. I am very grateful that I had this experience and have peace of mind with my ESA documents. I would definitely recommend using ESADoggy!
Allison G.
21:48 27 Apr 21
With the newer support animal restrictions on so many airlines, along with those due to COVID, I was left feeling very nervous about having to travel without my dog that typically goes everywhere with me. With my travel date only a couple weeks out, I wasn’t sure I’d be able to get everything I needed on time and I didn’t even know WHAT exactly I needed. ESADoggy made the whole process so much easier than I’d been expecting. They scheduled an appointment right away, thoroughly explained what I’d need to travel with my dog, and Stephanie, who I was scheduled to talk with, was so kind and helpful. She doesn’t just care about helping you with your animal, she shows a genuine desire to help you as a whole person. Speaking with her was refreshing. I’d recommend ESADoggy to anyone without reservation.
James S.
02:03 27 Apr 21
Nothing short of amazing and perfect. They were courteous, helpful and were there for everything I needed. They are very understanding and they work around a working person's schedule. They are amazing and I fully recommend them to anyone and everyone for your furry friend needs.
Aracely B.
21:59 23 Apr 21
Very quick and easy results! 10/10
Jess S.
16:49 03 Apr 21
They were awesome! Very professional and did everything in a timely manner. I definitely recommend them!
J G
14:57 23 Mar 21
Highly recommend .. entire process was made simple and efficient by Chaz and team. Provider I was matched with was great and very understanding.
Kathleen K.
22:19 06 Mar 21
A friend recommended me to ESAD. The process was very fast and convenient. The professionals I worked with were really wonderful. I would recommend to anyone.
Adam E.
22:19 18 Feb 21
They care over there!
Gracie H.
02:14 18 Feb 21
Dylan G.
02:39 07 Jan 21
ESA doggy gave great service and timely with setting up meetings. The price is a little high, but not terrible for the quality of service. I even accidentally set up for an evening appointment (which costs a little more) then scheduled the meeting for the morning. I didn't even notice at first, but they caught it and refunded me.
Marianna T.
15:13 11 Nov 20
Wonderful service! I was very well taken care of and they exceeded my expectations. Very friendly personnel.
Kiki Y.
07:38 16 Oct 20
ESA doggy was so easy to work with. I felt like they actually cared Rose was Amazing as a Therapist! I love that this whole process was easy but LEGIT. I recommend 100 percent. Your not just purchasing a letter. Your getting to talk to REAL people!!! Thank you so much for everything ❤ 💗 💜 💓 I will continue to use their services in the future. They are not a scam go for it trust them !
celia C.
23:45 15 Oct 20
Great service provided by ESAD Intl.!! I really recommend this website for pet owners who need the doctor letter to travel. They provide the urgent service.
Sharon S.
23:17 15 Oct 20
Crystalrose G.
16:52 15 Oct 20
They were very helpful answering all of my questions and extremely knowledgeable about the laws in my state. Very quick customer service as well!
Hannah H.
15:47 14 Oct 20
Returning customer. Review date October 14, 2020.I cannot recommend ESADOGGY enough. They have been very professional since the first time I reached out to them (2 years ago).By using their counseling service, not only makes moving with my ESA easier but also alleviates a lot of “what if’s” in our move.I am grateful for everything they do and for the support they provide for military service members.—————————I’m a single active duty sailor who depended on my pet for company and is scheduled to transfer overseas. I researched how long flight would be from Hawaii to Italy and it estimated about 24 hours of flight time (including layovers). This has increased my anxiety and concerned me thinking it’s too long of a flight to have my little one be in cargo. Luckily, a friend of mine suggested to inquire and try to get my pet qualified as my emotional support animal. I was still hesitant but attempted to call and surprisingly was able to speak to their CEO, Mr. Chaz Stevens. He was very warm on the phone and have assured me that hey will do their best to help me out, all I have to do is register. The registration process is easy. They even have active members available to chat online if needed, followed by a very thorough questionnaire regarding my mental health. After completing all online requirements, Chaz made sure I was in contact with a local Therapist who can access my condition and complete my process. Immediately after speaking to their licensed therapist, I was issued a ESA letter that I can use to travel with my little one. I love ESADOGGY, this is one big stressor that I don’t have to deal with on top of my Permanent Change of Station overseas. I am very happy that I chose ESADOGGY and they assured that they will be able to assist in any way they could.Thank you Mr Stevens and ESADOGGY Team! Grateful that my furry-kid can fly in cabin with me with no worries.
Andreea C
20:14 29 Jul 20
I am a very happy returning customer. The highest superlatives to describe ESAD, their team and service would not suffice. The positive difference they have made in my life is indescribable. I highly recommend ESAD to anyone who is qualified for an ESA. They are professional, knowledgeable, they don’t cut corners and the service is outstanding. Thank you once again Chaz & Team!!!
Saad S.
17:36 22 Jul 20
This is the second year I have used ESA Doggy and it has been a great experience again. My letters last year with my new ESA allowed us to travel hassle free via airplane flights and to hotels. Great therapy sessions with real licensed clinicians that ask proper questions to truly assess our needs and provide proper letters that meet legal requirements. Just did my second year of letters and Chaz and the clinician were extremely helpful again, professional, with quick responses and excellent customer service! It means a lot to have a proper legitimate service that helps me to have my ESA, whom I need a lot, to be with me when I travel for work & pleasure. Thanks a lot Chaz and the entire team! Stay safe and well!
Jessie G.
17:59 19 Jul 20
I received almost an immediate response after purchasing. Chaz does a phenomenal job at overseeing the process and is very passionate and knowledgeable!! The website/communication portal are secure and very convenient to professionally send updates or ask questions. 10/10 would recommend to friends and family.
Kari S.
17:39 13 Jul 20
I cannot recommend ESA Doggy enough. They were responsive, efficient and made the whole process as easy and comfortable as possible. The therapist I spoke with was very compassionate and helpful. After speaking with her, I felt better prepared to travel and much more relaxed knowing that I would have my dog with me. The letter was extremely helpful at the airport and everything went completely smoothly and effortlessly. Our letter came in handy again with our short-term lease at our new location, saving us a $500 pet deposit fee. For what it saved in stress, anxiety and money, this service was worth every penny and then some!
Zifan K.
19:41 09 Jul 20
Mayra M.
01:23 27 Jun 20
I’m very happy with the services provided, my expectations and needs were met in every sense. Chad was great I’m answering my questions! I definitely recommend and will use again if I were to need it.
Aleisha B.
18:13 25 Jun 20
Very responsive team and took care of what I needed quickly! Definitely recommend
Brittany M.
16:29 23 Jun 20
They connected me with a local mental health provider who conducted the "assessment" virtually to ensure the letter is legitimate in my state. Very responsive, quick, and thorough. I completed the screener, ordered, and got my letter all within a week's time. Highly recommend!
Adam D.
15:58 23 Jun 20
Great work and the team is quick to respond and helpful with all questions
Larry H.
18:21 08 Jun 20
Chaz is awesome. Very professional & was genuinely concerned for my situation. In less than a week he found a mental health provider in my area. I got my letter 2 days after my appointment, and I am thrilled. An added benefit is that now I have a therapist I am able to see when I need to. I am indebted to Chaz & ESADoggy!
Kate C.
18:19 05 Jun 20
ESA Doggy exceeded BEYOND my expectations! I was on a time crunch scrambling all over the web trying to find a legitimate company who could provide me an ESA letter suitable for my apartment community, and luckily we came across this highly professional business! Chaz was super knowledgable and informative about every aspect of the process and he went above and beyond to get my family a PROFESSIONAL ESA letter in a very quick amount of time! Thank you Chaz!!
Davida J.
19:23 25 May 20
Jenna M.
00:41 19 May 20
I’m so grateful I found ESDA Intl. Both Chaz and the doctor that I worked with were very professional and responsive. I had my letter within a couple of days and I couldn’t be happier with my experience. I highly recommend this service!
Amanda L.
18:10 18 May 20
The process with ESA doggy was simple, straight forward and professional. The manager is a kind man who is a good listener.
SydForFitness S.
19:32 16 May 20
I experienced a bit of a wait for my appointment call, but received my letter the following day. Chaz has been very friendly and professional. Thank you!
sonja M.
20:46 15 May 20
If it was possible to rate this service 6 stars I would. Very professional, very receptive to all requests and very knowledgeable. I highly recommend ESAD
Daniel S.
20:25 14 May 20
My experience was great. Maria made me feel very comfortable and she was very professional. Highly recommend them.
Jonah H.
10:11 14 May 20
everything went smoothly and I'm very happy with the service! The one suggestion i would give is to have an international phone number accessible to those overseas. As I currently live in Germany, I had several questions before purchasing that I would have preferred to have been answered on the phone. Anyway, thank you!
Kayla K.
17:28 11 May 20
They were great. Very accommodating. I had gotten bad new last minute and resorted to esadoggy and they were very helpful in getting what i needed in time to fly home with my dog.
Lisa V.
17:02 09 May 20
This was a positive experience for me. They were very responsive, professional, prompt and kind.
Shelby H.
14:53 08 May 20
Had a great experience from them getting my dog and my cat ESA certified! My online therapist is the one who recommended me to them, and I see why! The whole experience was quick and easy & Chaz was super helpful! I highly recommend ESAD International to get your animals ESA certified!
VERONICA H.
16:02 07 May 20
Miky H.
14:12 07 May 20
Kelsey M.
01:32 07 May 20
I was a little nervous to go through the process. I read so many incredible reviews about this group that I decided to take a leap of faith! Chaz as well as the Dr. that I worked with were so incredible. Chaz truly takes the time to be of service and help whenever you need it! The Dr. I paired with was truly incredible. She was super welcoming, easy to talk to, and provided so many resources! So happy I found this group. They’re the best!
Brad B.
18:21 29 Apr 20
Great experience with Ms Stacy and the overall process. Trustworthy. Knowledgeable. And streamlined. Would certainly recommend their services.
Cindy E.
16:11 27 Apr 20
I worked with another company, but it didn’t work out. EASD was able to provide an appointment and papers quickly. The social worker I spoke to was very kind and caring.
Charlie G.
12:12 27 Apr 20
Best service ever, specially for us veterans. i appreciate you guys helping me and my pup out! thank you, this is the second time i have used them and honestly they have helped and guided me in every step of the way. very professional and cordial, i highly recommend them. thank you.
Eddie C
19:47 21 Apr 20
Super transparent, responsive, and clear. I couldn't ask for more!
