Not Everyone Is Approved

Occasionally our therapists, based on their professional assessment, are unable to verify and approve a client’s “disability and disability-related need for an assistance animal.”

With that in mind, here are a few pointers about our ESA assessment process.

Our therapists are trained to spot red-flags and are encouraged to weed out the folks who are misusing this system. In fact, we pay our therapists regardless if they approve a client or not, so there’s no financial benefit for them to churn out letters.

Here are a few examples of clients turned away:

  1. The client who wanted six Chihuahuas approved.
  2. The client who couldn’t find a home for their rescue dog.
  3. The client who “hid” their dog during lease signing, got busted months down the road, then declared their pet an ESA.

For us, we work really hard to help those truly in need and that means making sure that we’re viewed as a “legitimate and reliable source” for our ESA products. Our therapists are highly motivated to develop a therapeutic relationship with our clients.

No therapy goats for us, you see.

As for those clients who are looking to save a few bucks on travel fees, skirt the pet rules, take the dog to Chili’s, and all that other related nonsense, the best of luck to you.