When It Comes to ESA letters, Cheaper Is Not Better.

Everyday around here, we hear horror stories, read deceitful emails from our competition, and do our best to help regular everyday folks who have (incorrectly) placed their trust in online ESA vendors.

While we would appreciate the opportunity to earn your business, we offer you this advice in the hope of avoiding pitfalls and traps.

My Landlord Needs This Additional Form Completed

That’s … well, that’s against Federal Law.

Our ESA Housing letter took us a very long time to develop. We consulted experts in the business, ran it by a bunch of lawyers, and have fine-tuned it over the years. All of that effort resulted in a rock-solid document that complies with all Federal laws and guidelines.

If you walk into your condo’s home office with our letter, and you get denied, realize they’re violating your rights guaranteed under Federal Law.

Your most trusted source for emotional support animal letters.

We build relationships.

Let’s talk networks. Put your cell phone down, we’re not talking those kinds of networks. We’re talking about ESA licensed therapist networks. It's is a bit like that coverage map, only instead of better download speeds or less chance of dropped calls, coverage refers to which trusted therapists you can connect with to get the most out of your ESA letter.







So, if your condo association willingly, or unwillingly, discriminates, then there’s a good chance whatever “additional documentation” is required may make matters worse.

Additionally, since we operate with the highest ethical standards, we’re unwilling to condone a third-party’s discrimination.

Our letter is golden, but we can’t protect our clients from other’s bad practices.

The Condo Commando’s Chilling Effect

Recently, an apartment front office required the tenant (who then, in turn, asked us) to complete a form (on a doctor’s letterhead) certifying their pet as a service animal and the doc (aka us) would testify to that in Court. We’ve also been asked to have documents such as these notarized.

All of this, we believe, is done as a chilling effect, raising the bar high enough to dissuade most tenants.  Especially tenants who aren’t familiar with the FHAct.

Like most everyone, we’d think.

Keep in mind, we’re not lawyers, and we’re not in the business to give legal advice, so we’re unwilling to become involved in these sorts of scenarios, as they’re likely illegal (civilly, not criminally).

Here’s the bottom line.

  1. When presented with the proper documentation, property owners are required by Federal Law to provide you, and your ESA, reasonable accommodation.
  2. No other documentation is required, nor is it allowed by law.

In the end, we’re never EVER going to sign paperwork agreeing to lie, to deceive, to be duplicitous.  We work hard around the office making sure we conduct ourselves honorably and ethically.

Beware of False Advertising

Recently, a favorite online vendor sent an email informing us, “Did you know that airlines are now requiring all travelers to bring their Emotional Support Animals in an approved ESA travel bag?”

And great news, they’ve got a bag to sell you — for $100!


A review of Southwest Airlines reveals (as we knew beforehand) there is no demand for this sort of nonsense. It’s all a money grab, a ruse to pad the ESA vendor’s bottom line.

So responding back, we ask for an explanation, to which they replied, “That’s actually becoming more true, as time goes by because of rising concerns for the safety of other passengers & Pets also on the plane. BUT it’s still not considered as Mandatory, as of now.”

First, it’s required. Now, it’s not mandatory, but becoming more true.

Sure sure.

Unhappy with the reply, we email, “How was that not false advertising, and why would I want to do business with your company if you engage in such practices?”

Just Three Simple Steps.

Three Steps To Get Your ESA Letter

Once you complete our intake assessment, you'll speak with a licensed mental health professional from your local area/state, discussing your disability and disability-related need for an emotional support animal. If needed, follow-up sessions and optional aftercare may be suggested.

If your therapist determines you would benefit from an Emotional Support Animal, a letter of recommendation will be issued -- securely delivered and also sent US Mail. Your therapist will continue to maintain a relationship with you throughout the year to assess progress made in addressing the symptoms of your disability.

Never Use a Pet Certificate

Completely worthless — avoid using them at all cost, as they’re a dead giveaway you’ve dealt with a letter mill.

A Medical Doctor Needs to Sign the Letter


Here’s the governing Federal regulations for that, “Accordingly, persons who are seeking a reasonable accommodation for an emotional support animal may be required to provide documentation from a physician, psychiatrist, social worker, or other mental health professional that the animal provides support that alleviates at least one of the identified symptoms or effects of the existing disability.”
[see 24 CFR Part 5: Pet Ownership for the Elderly and Persons with Disabilities; Final Rule]”

Never Use An Out of State Therapist

Never. Ever.

Goes without saying.

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Creating a higher standard.

Get a premium emotional support animal letter from a top licensed therapist in your state.

Enjoy the nation's largest network of ESA mental health care professionals, offering concierge-style VIP service, emphasizing quality, not quantity of care, along with a personalized touch.

We help our clients live a better life and hold ourselves to the highest ethical and business standards.

You'll benefit from our expertise in the mental health field and fair housing law. Experience therapists who take the time and care to understand you and your mental disability.

Get qualified today.

Without ever leaving the comfort of your home or office, you can qualify for an Emotional Support Animal. To qualify, you must complete the following steps.

  1. Shop ESA letter consultations.
  2. Complete an online HIPAA-compliant mental health exam.
  3. Consult with a licensed professional.
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